DELIVERY + RETURNS

United Kingdom

Delivery is complimentary for orders over £150. Shipping on orders under this amount are charged at £7

Mainland: Next working day delivery for orders placed before 12:30pm Monday to Friday

Channel Islands, Isle of Man, Scilly Islands, Northern Ireland and remote locations: please allow an additional 2-4 days 

When your product is shipped from our warehouse you will be notified by text or email. All products are sent tracked delivery. Please note that products may arrive in separate parcels and all goods must be signed for. If you decide to have the parcel delivered to a safe place or refuse delivery, Opalore will not be liable for any losses incurred.

Please note: weather conditions, strikes, and busy holiday periods may impact delivery times.

Changing your order: Due to the nature and speed involved with the Opalore fulfilment process, once your order has been placed and either payment processed or order shipped from our warehouse (whichever occurs first), we will be unable to change the details of your order (such as delivery address, product types or quantity). This in no way affects your legal right to cancel. If you have any questions, please contact our customer services team at concierge@opalore.com

For unwanted products, you will need to follow our returns procedure and if you would like to add products to an order, you will need to place a new order.

Europe

Delivery is complimentary for orders over €150. Shipping on orders under this amount are charged at €9

Please allow 2-10 working days for your parcel to arrive. Shipping and delivery dates are estimates only and cannot be guaranteed. Opalore is not liable for any delays in shipments.

When your product is shipped from our UK warehouse you will be notified by text or email. All products are sent tracked delivery. Please note that products may arrive in separate parcels and all goods must be signed for. If you decide to have the parcel delivered to a safe place or refuse delivery, Opalore will not be liable for any losses incurred.

Opalore ships to the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Local import duties, taxes and additional charges may be payable by you on receipt depending on the location of delivery. You are responsible for any import duties, taxes and clearance fees (where applicable) in your country. You must check with your local authority if you are unsure.

Please note: weather conditions, strikes, and busy holiday periods may impact delivery times.

Changing your order: Due to the nature and speed involved with the Opalore fulfilment process, once your order has been placed and either payment processed or order shipped from our warehouse (whichever occurs first), we will be unable to change the details of your order (such as delivery address, product types or quantity). This in no way affects your legal right to cancel. If you have any questions, please contact our customer services team at concierge@opalore.com

For unwanted products, you will need to follow our returns procedure and if you would like to add products to an order, you will need to place a new order.

USA

Delivery is charged at £20.00 (GBP)

Please allow 2-11 working days for your parcel to arrive. Shipping and delivery dates are estimates only and cannot be guaranteed. Opalore is not liable for any delays in shipments.

Please check your shipping address carefully before you check-out. Once you have placed your order we are not able to change the shipping address.

When your product is shipped from our UK warehouse you will be notified by text or email. All products are sent tracked delivery. Please note that products may arrive in separate parcels and all goods must be signed for. If you decide to have the parcel delivered to a safe place or refuse delivery, Opalore will not be liable for any losses incurred.

Local import duties, taxes and additional charges may be payable by you on receipt depending on the location of delivery. You are responsible for any import duties, taxes and clearance fees (where applicable) in your country. You must check with your local authority if you are unsure.

Please note: weather conditions, strikes, and busy holiday periods may impact delivery times.

Changing your order: Due to the nature and speed involved with the Opalore fulfilment process, once your order has been placed and either payment processed or order shipped from our warehouse (whichever occurs first), we will be unable to change the details of your order (such as delivery address, product types or quantity). This in no way affects your legal right to cancel. If you have any questions, please contact our customer services team at concierge@opalore.com

For unwanted products, you will need to follow our returns procedure and if you would like to add products to an order, you will need to place a new order.

Rest of world

Delivery is charged at £30.00 (GBP)

Please allow 2-14 working days for your parcel to arrive. Shipping and delivery dates are estimates only and cannot be guaranteed. Opalore is not liable for any delays in shipments.

When your product is shipped from our UK warehouse you will be notified by text or email. All products are sent tracked delivery. Please note that products may arrive in separate parcels and all goods must be signed for. If you decide to have the parcel delivered to a safe place or refuse delivery, Opalore will not be liable for any losses incurred.

Opalore ships to the following countries: United Arab Emirates, Australia, Canada, Hong Kong SAR, Japan, South Korea, Malaysia, New Zealand, Singapore, Argentina, Bahamas, Barbados, Brazil, Brunei, Cambodia, Cayman Islands, Chile, China, India, Indonesia, Jordan, Kuwait, Mexico, Oman, Philippines, Saudi Arabia, Taiwan, Thailand, Vietnam, Yemen, British Virgin Islands, Pakistan, Turkey, Bahrain, Iceland, Liechtenstein, Qatar, Serbia, Vatican City.

Local import duties, taxes and additional charges may be payable by you on receipt depending on the location of delivery. You are responsible for any import duties, taxes and clearance fees (where applicable) in your country. You must check with your local authority if you are unsure.

Please note: weather conditions, strikes, and busy holiday periods may impact delivery times.

Changing your order: Due to the nature and speed involved with the Opalore fulfilment process, once your order has been placed and either payment processed or order shipped from our warehouse (whichever occurs first), we will be unable to change the details of your order (such as delivery address, product types or quantity). This in no way affects your legal right to cancel. If you have any questions, please contact our customer services team at concierge@opalore.com

For unwanted products, you will need to follow our returns procedure and if you would like to add products to an order, you will need to place a new order.

Returns

When you buy products from Opalore online you have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered.

Except for any products designated on the website as non-returnable, we will accept a return of the products purchased on the Website for a refund of your purchase price, less the original shipping and handling costs (if any). Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original sealed packaging is not subject to the right of withdrawal. Please note that you do not have a right to cancel in respect of cosmetic products sealed for health protection or hygiene purposes once these have been unsealed. If you received a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted. 

To initiate a return:

Contact us via email at concierge@opalore.com where one of our service team will respond to you within two working days.

The Opalore Concierge team may request additional information to confirm the disposition of the product and if necessary, may send a product return shipping label.

Within 14 days of initiating and confirming a product return, pack the product(s) in the original box, affix a return and shipping label to each box, and deliver the box to a mail carrier for return. Please ensure you send it tracked and signed for so that you can track its progress. Opalore is responsible for your parcel only once it has been received in our warehouse. Items lost in transit will not be treated as returned. Note: you will not be reimbursed for the cost(s) of return shipping, or any duties or taxes paid in your local country.

You are also entitled to a refund in the event that the product arrives damaged. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund on a damaged item, you must contact our customer service team by writing to us at concierge@opalore.com within forty-eight (48) hours of delivery. We may request photos of the product and a copy of your confirmation email. We will confirm the disposition of the product and determine the best course of action.

For security reasons, we will refund the payment to the same payment method used to make the purchase. Once we have processed your return our Returns Department will contact you by email. Please be aware that it can take 3 to 5 working days after we have processed a refund payment for it to appear on your credit card statement.

Any loyalty points that were awarded during your purchase will be adjusted in your loyalty account after the refund has been processed.

On the rare occasion an incorrect item has been shipped in error, please contact us at concierge@opalore.com in order for us to further investigate.